Network figures
- Average network rating, also over the last 12 months
- Share of negative reviews and how many get a reply
- Comparison by format: high street, shopping centre, outlet, station
Free, no commitment
What customers say about each of your stores
We read the Google reviews of every store in your chain and line them up: how the network performs as a whole, what customers praise and complain about, which stores pull the average up and which pull it down. We send it to you free of charge.
The point
The network average hides the stores
A 4.2 network rating looks like a good score. But the same chain holds near-perfect stores and stores that lose customers every week, with the same sign, the same prices and the same products. The difference is made by people and service, and it is written in the reviews: you just have to read all of them, store by store.
What you get
A picture of the network, from public data
Stores and themes
- The best stores and the ones to fix, with the gap between the two ends
- What customers complain about: staff, waiting times, prices, range, returns
- The most representative comments, in the customers' own words
Transparency
What you get for free, and what you don't
Free, on request
- The snapshot of the whole network, store by store
- A picture as of today, based on public Google reviews
- No commitment, no activation, no credit card
In the product
- Continuous monitoring, not a one-off picture
- Comparison with competitors in the same locations
- All sources: Tripadvisor, Trustpilot, in-store QR feedback and Voice of Store
We say openly where the free part ends: today's picture is on us, following it over time is the product.
Do you run a shopping centre, or are you a brand in airports and stations? The free benchmark is for you: your centre, or your brand, against all the others.
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Request your snapshot
Tell us which chain, and we'll prepare it.