Online review analysis
The system automatically collects and analyses customer reviews from the main digital platforms, turning them into strategic insight.
The platform
Complete features for a holistic view of the customer experience
Voice of Customer, Voice of Store and market intelligence in a single decision-making ecosystem: every source of feedback becomes a clear signal to act on.
Core modules
Three voices, one platform
Feedback via QR code
QR code technology turns physical touchpoints into listening opportunities, collecting immediate, contextual feedback in store.
The voice of your staff
Capture the perspective of those who deal with customers every day, turning sales staff into a strategic resource.
Dashboards and reporting
Sentiment heat maps, trend analysis over time, dynamic word clouds, location comparison and customer journey maps with satisfaction indicators.
Predictive analysis
Machine learning algorithms that anticipate trends: pattern recognition, forecasting, early warning, churn prediction, impact simulation and a recommendation engine.
Plans
Three service tiers, progressive growth
From essential monitoring to advanced predictive capabilities: the right level for your organisation's maturity.
Gold
- 5 custom forms
- Weekly updates
- Extended platform access
- Voice of Store + In-Store Feedback
Platinum
- 3 forms per store
- Daily updates
- Advanced predictive capabilities
- Competitive benchmarking
Want to see the platform in action?
We show you how Voice of Customer adapts to your sector and your brands, with real data.
Request a demo