Configurable dashboard
A modular interface customisable by business role: from executive KPI dashboards to granular metrics for operational managers.
Visualisation & reporting
From the complexity of raw data to intuitive visualisations
The platform turns thousands of pieces of feedback into clear dashboards and shareable reports, for strategic decisions based on evidence — not gut feeling.
Multidimensional visualisation
Sentiment heat maps, trend analysis over time, dynamic word clouds, comparison between stores or periods and customer journey maps with satisfaction indicators.
Automated reporting
Customisable periodic reports sent automatically via email — daily, weekly or monthly — with both analytical data and strategic insight.
Alert system
Advanced notifications that trigger automatically on predefined conditions: sudden sentiment drops, rising negative reviews or critical KPI thresholds.
Gap analysis
Identifies discrepancies between expectations and perceptions, between customer segments or between customer and staff feedback, with impact assessment.
ROI measurement
A module that quantifies the economic impact of feedback-driven initiatives, with precise return-on-investment calculation.
Visualisations and reports export easily to PDF, Excel or PowerPoint for sharing with stakeholders.
The data is already there. It just needs to be seen clearly.
We show you what your dashboard would look like, with your sources and your KPIs.
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