Multi-platform collection
Monitors reviews from Google Business, Tripadvisor, Trustpilot and sector platforms in one hub, automatically spotting new reviews without manual checks.
Voice of Customer
Online review analysis
The platform automatically collects, organises and analyses customer reviews from the main digital platforms, turning feedback into concrete business insight.
What it does
From multi-platform collection to action
Multi-brand & franchising
Captures the customer voice even across third-party locations, franchises and multi-brand operations outside direct ownership.
Advanced semantic analysis
Natural language processing identifies recurring patterns, emerging themes, emotional drivers and correlations, going beyond a simple sentiment score.
Contextualised insight
Automatically categorises reviews by theme (service, product, environment, staff, pricing) and tracks sentiment over time to measure the impact of initiatives.
Intelligent prioritisation
Assigns priority levels based on reputational impact, urgency and strategic relevance, focusing management on the critical areas.
Response management
Supports active review management with direct replies and context-based suggestions for more effective customer communication.
Connected sources
GoogleTrustpilotTripadvisorTrovaprezziFacebookApp StoreGoogle Play
How many reviews are you still reading by hand?
Let the platform read, classify and prioritise them. You act where it matters.
Request a demo