Structured form
A customisable web interface for role-specific feedback on the customer experience and store operations, accessible from any device.
Voice of Store
The voice of those who live the store every day
An innovative module that gathers the perspective of staff in contact with customers, turning sales people and store managers into a strategic resource for improving the experience.
Two complementary channels
Collecting staff feedback where and how it feels natural
WhatsApp channel
A real-time system that lets staff send observations and suggestions via messaging, including multimedia content such as photos or videos.
The benefits
The piece that explains the numbers
Contextual intelligence
The system automatically correlates staff feedback with customer feedback, identifying perception gaps and improvement opportunities.
Staff empowerment
Recognises field experience and boosts engagement, reducing turnover and positioning staff as active quality monitors.
Trend anticipation
Systematic feedback collection lets you catch emerging patterns before they appear in customer reviews.
Best practice sharing
Facilitates the circulation of ideas between different stores through an integrated platform.
Integrated analysis
All collected data is categorised in a central dashboard that combines the external (customer) and internal (staff) perspectives.
Your staff already know what is wrong. Are you asking them?
Voice of Store gives structure and value to information you already have in your business.
Request a demo